Terms & Conditions

These General Terms and Conditions are an integral and supplementary part of an order placed with the Seller with Org Number CHE115695894, which is based in Baar (Switzerland), for orders placed via the Internet or by telephone.

Offers

Unless otherwise agreed, deliveries shall be performed in accordance with the presented sample or model and its description. Colour, structure and processing shall be subject to change. Furthermore, any information shall be subject to errors due to technical deficiencies of our shop system or incorrect information provided by our suppliers.

Territorial Validity of our Offers and Prices

All prices are strictly net and include value-added tax in the case of delivery prices and shipping charges to any location in mainland Italy, Sicily and Sardinia. The indicated delivery prices and shipping charges shall not apply to any orders with delivery addresses at remote locations. For such orders, please enquire about our conditions of shipment or delivery. We shall be happy to make you a favourable offer.

Vouchers and Promotional Campaign

If not otherwise specified, a voucher is only redeemable in our shop at beliani.es for products and does not apply to any services. Vouchers can only be used for one order and cannot be exchanged for cash/gift cards or used in conjunction with any other voucher or promotional code. The remaining value of not-redeemed vouchers is not refundable and cannot be converted into cash. Vouchers cannot be used against previous orders and are only valid for promotional offers while stock last. The voucher can be used only once. The remaining value is non-refundable. The voucher loses validity if you return a product or cancel the order.

Newsletter

You are automatically subscribed to our newsletter when making a purchase. You can unsubscribe from this at any time via the homepage or via the link located at the bottom of the newsletter. Alternatively, you can contact our Customer service for support.

Payment Methods: Payment in Advance

You pay by online banking at your bank or at your post office. You will receive the needed information for the payment after you placed the order. As soon as we have received your payment, we will send you a confirmation e-mail.

Payment Methods: Credit Card

We accept the following credit card in our shop: VISA, Mastercard®, Maestro®, American Express (AMEX), DISCOVER, Diners Club and Bancontact. In the case of cancellation of the order the whole amount of the order will returned. A bank issuing a credit card may alternatively demand additional payments for foreign transfers, which shall not be covered by us.

Payment Methods: PayPal

We accept PayPal payments. PayPal is a safe form of online payment, as confidential data of bank accounts or credit cards will not be sent to the seller. In order to accept your payment, make sure that you use the default email address given in your PayPal account to place your order.

Payment Methods: BitPay

Payments with the digital currency Bitcoin are processed by the company BitPay, Inc. through Bonviva.

Payment Methods: Amazon Pay

With Amazon Pay, you can complete your purchase faster using your Amazon account details. You do not have to re-enter your payment or address information. With Amazon Pay, you can pay for products and services on our website quickly, easily and safely.

Payment Methods: Apple Pay

With Apple Pay you can pay quickly and safely, using your Apple device. To use Apple Pay, you need a credit card from a bank that supports this payment method. You can find more information about Apple Pay here

Payment Methods: Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment option:

- Payments in 3 installments without interest: Split your purchase into 3 interest-free payments to spread the cost of your purchase over a period of time. The first payment is made when the order is processed and the remaining 2 are made automatically every 30 days, charging the debit or credit card of your choice. Payment is made to Klarna. Your account will be charged immediately after placing the order. More information and Klarna´s Terms and Conditions can be found in here Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.

To contact Klarna's Customer Service please go here

Payment Methods:Cash on delivery payment

Payment in cash or cash on delivery is not offered.

*paying directly without going through the shopping cart using these methods (PayPal, Amazon Pay, Apple Pay) will not allow you to enter a different shipping address from the one indicated in the account, nor will it allow you to choose additional services, as you will be redirected to the financial partner's site.

Delivery

We shall deliver our goods within the indicated delivery periods according to the product description. Our products are delivered only on specified delivery dates in accordance with the product description. Except cases for which we are not responsible. No claim for compensation is possible in the event of delays in delivery as well as of not delivering within the set delivery dates. Deliveries shall only be made to the kerbside and not to the home, maximally to the point to which the carrier can drive his vehicle.

The time specified in the dates are related to working days (from monday to friday) and not to calendar days (weekend and public holidays).

Some products are delivered to the customer directly from the producer on disposable palette. A disposable palette, which as in the case of cardboard and other packaging should be removed by the customer at his own cost. The shipping company does only collect reusable pallets.

If a customer wishes to postpone the delivery date after the goods have already been sent to the local depot, additional storage fees may apply.

Please remember that at the customer's request, the cardboard box can be disposed of by the transporter during assembly. However, if you wish to return the furniture, all products must be disassembled, provided in the original box and made ready for pickup on the curb. Some products are delivered to the customer directly from the producer on the disposable palette. A disposable palette, which as in the case of cardboard and other packaging should be removed by the customer at his own cost. The delivery company does only collect reusable pallets.

Time of Ordering, Ownership

The contract between the Seller and you as the Customer shall come into existence at the time and date when you accept the General Terms and Conditions and bindingly confirm an order on our website. You as the Customer hereby recognise the logged content of our website as a means of evidence. You shall receive an email containing your order as a confirmation if correct information has been provided. Proprietorship shall be transferred onto the buyer at the time of the delivery of the subject of the purchase - sale agreement.

1) For consumers we reserve the ownership of underlying purchased item till full payment of the bill. If you are an entrepreneur exercising your business activity or self-employed, a legal individual under public law or public sector fund, we retain the ownership of underlying purchased item till consolidation of all outstanding claims from the business transactions with the customer. The relevant security rights can be transferred to third parties.

2) A right of netting is available for you if your counterclaims are legally established or recognized or accepted from our side. You also have a right of retention only if and when your claim is related to the same contract.

3) If the customer possesses any default payment obligations towards us, all existing receivables are due immediately.

Copyright

The copyright to the design of our website and to its contents, including but not limited to texts and graphics, is held entirely by the Seller. Without our prior written consent, it shall not be permitted to copy, download or otherwise use any part thereof for one’s own purpose. This shall not apply to our special links that are provided for downloading.

Liability and Applicable Law

We shall not be liable for any damage that we could not have influenced ourselves. For any damage which results from the purchase, shipment or use of the products and which we could have prevented, we shall be liable up to the purchase amount of the product. The maximum amount of loss shall be limited to 500 € in any case. For any offsetting of claims, the consent of both Parties shall be necessary. In the case of any damage or complaints, the Parties shall undertake to initially seek direct contact or to use all other possibilities of arbitration prior to resorting to litigation. Swiss law shall apply. The place of jurisdiction shall be Baar.

Complaints and Warranty

Our products have a 2-year warranty. The guarantee period commences on the day of delivery. Any complaints shall be made as soon as possible after the receipt of the goods. Any defects emerging at a later date, i.e. during the warranty period, shall be reported immediately after their discovery. Complete information about the damage, including evidence, must be collected and presented to the Seller by the Buyer within 7 days of reporting the issue.

To claim the warranty the Buyer is obligated to show the sales document.

Customers can lodge complaints about their products and orders. These can be addressed by contacting the seller's customer support. Alternatively, customers can create complaint tickets using the My Orders function, located in the My Account section of the website.

You may return any goods within 14 days.

Any damage resulting from wear and tear, ageing or improper handling shall be excluded from the warranty. The minor damages are defined as any damages not noticeable with a bare eye in natural lighting conditions from the distance of 3 meters standing diagonally to a damaged product. In case of the minor damages any claims against the seller are unfounded. The warranty shall expire if the goods have been processed or altered despite recognisable defects. Our furniture is intended solely for private, personal and non-commercial use. The guarantee does not cover any damages resulting from any kind of commercial applications.

Defects shall be rectified by the Seller free of charge, unless the Seller prefers to provide faultless goods by way of replacement. Any further claims shall be excluded. For defects that are not covered by the warranty of the seller, the buyer will receive a suitable offer. Under warranty, the customer has to return at his expense the goods within 14 days after discovery of the defect to the warehouse address the seller is specifying. In case of replacement, the customer pays for shipping expenses.

All the services (payment fees, home delivery, installation, etc.) are excluded from the refund. In case of technical products or built-in appliances, the customer has to identify the faulty part himself or ask a qualified technician to do so, and send the item to us.

The costs related to the diagnosis of the defect and the replacement of parts shall be covered by the customer. Warranty is a parts only warranty unless otherwise stated. Any installation costs to correct any issues will not be covered by the seller. For warranty claims or damage reports, we will require photographic or electronic media evidence of the damage or proof to confirm the report of issues.

Warranty on the mattresses

Because we strongly believe in high quality of our mattresses, we give a 2-year warranty. The warranty covers defects related to the mattress design and construction. Applies to private use only. The warranty covers following defects:

• springs in spring mattress
• filling in foam mattress
• filling in latex mattress
• electric motor in electric, adjustable bed (a two-year warranty)

The warranty does not apply to mattress pad and topper. Furthermore, it does not cover defects related to inappropriate use e.g. splitting, tears, sagging, scratches, and stains caused by the buyer after the product delivery. In such cases, warranty does not apply. The warranty is also not applicable to any defects resulting from improper use, bad assembly, lack of maintenance or incidental and consequential damages.

The warranty does not apply in case of improper repair attempts, alteration or customization by an unauthorised person. The warranty does not cover zippers, handles and moulding of the product. Repair or replacement of the product does not change the warranty duration. The warranty is only valid if the correct bed frame was used for the product. In case of a pocket mattress with flexible cold foam or latex mattress, the bed frame should have at least 26 slats. The client must send the product at their own expense to our warehouse for damage evaluation. If the product is withdrawn from sale by that time, the seller decides on a proper replacement.

Returns

In accordance with consumer law, the buyer may withdraw from the purchase contract within 14 days of receipt of the goods without giving any reason.

Up to 14 days from the delivery date, a customer can return ordered items for free (exceptions apply). We will offer a free return and issue a full refund in the same method as your original payment. The exception for free return up to 14 days includes orders with original packaging missing, orders of bathtubs, whirlpools, hot tubs, as well as custom made products. In these cases, a customer bears transportation costs.

After 14 days, a customer needs to cover the return cost. Refund will be issued in the form of a voucher to be used at beliani.it within 360 days. Excluded from returns after 14 days are bathtubs, whirlpools and hot tubs, as well as custom made products. We will only accept returns of products that were not used, assembled, or installed. We will accept returns of products repacked securely in the original packaging.

In order to withdraw from the sales contract, the buyer has to provide the seller with a declaration within 14 days of receipt of the goods. The buyer then receives the ticket number, which must be attached to the returned goods. Returns without this number will not be accepted.

Unpaid parcels will not be accepted.

The goods must be packaged in such a way that they can be transported and be ready for return transport on the curbside. If the original packaging is not available, the customer must provide suitable alternative packaging himself so that the product is adequately protected during transport. The buyer should take a photo of the shipment before sending it back and send the photos to the seller.

If the returned item is in a different condition after the assessment than the item originally sent to the recipient, e.g. mechanical damage caused during assembly or dismantling or signs of wear, we reserve the right to charge the costs for spare parts or depreciation of the item caused by damage deduct.

After receipt of the goods, the buyer receives his money back within 7 days using the same payment method as he paid himself. Unless a different method of payment is agreed with the buyer, but without hidden additional costs for the seller.

Please note that the refund amount will be reduced by the value of the promoted voucher or product in the event of a return. The first exchange or return of the products that have been partially or fully paid for with a voucher is free of charge. In the event of more than one exchange or return, products must be returned at the Buyer's expense.

Business Customers
If the order is cancelled at any stage or the goods are returned, the customer will bear the operating costs.

Return address:

Beliani
Via Papa Giovanni XXIII, 165
21010 Cardano al Campo (Va)
Italy

We also grant a prolonged return period of 365 days, however only for unused and brand-new items, preferably in original packaging. The money is refunded in the form of a voucher and the Buyer bears the return transport costs.

If you have questions regarding a return, our customer service team is happy to assist you.

Transportation risks, damages and transport insurance

Transportation is at the risk of the customer, but is partially covered by a transort insurance. The customer is obliged to immediately review the accuracy, completeness and integrity of the goods delivered or picked up. The damage of the goods delivered or collected must be reported to us no later than 24 hours after delivery by written notification. The original packaging must be kept by the customer in case of a claim, it should only be disposed after written confirmation from us. At the end of the order process, the client can optionally purchase a transport warranty, it may cover any loss and damage during transportation. A transportation warranty covers damage and loss during the transport up to the value of the goods at the time of ordering. The customer can only get a repair, exchange (new delivery) or a financial compensation up to the value of the goods. The decision to repair, exchange or financial compensation can be decided only by the seller. The damage of the goods delivered or collected must be reported to us by e-mail within 24 hours. The customer is obliged to meet these deadlines to take advantage of the warranty. The shipping warranty is not available if it was not purchased during the ordering process. In case of a product return, the amount of the transportation warranty will not be refunded. Repairs carried out by the customer without consent from us can not be further processed in the warranty.

In the event that a product is received with transportation damage not documented by the customer and confirmed by the shipping company (in Proof Of Delivery), we reserve the right to charge the customer for return shipment costs.

Up to 365 days Return Policy

Your satisfaction is of the greatest importance to us. If the ordered items do not meet your expectations or preferences, we provide you with the possibility of 365 days for product returns. Below you will find all details concerning our Return Policy:

Invoicing

Our products are shipped mainly from Germany and therefore invoiced with a 22% VAT rate. If you own a valid European VAT ID you might request a VAT free invoice: to do this please communicate us your need at the moment of the purchase or as soon as possible after that. Please notice that later on we will NOT be able to change the invoicing details anymore. Thank you a lot for your cooperation.

Disclaimer

Persons retrieving information from websites of the Seller declare that they agree to the following conditions. Possible special agreements concerning specific services or products of the Seller are effective alongside these conditions.

No warranty for completeness and accuracy

The data published on the website is provided by the Seller exclusively for personal use as well as for information purposes, it can be amended at any time without advance notice. The Seller assumes no warranty (neither explicitly nor tacitly) for the accuracy, completeness and topicality of the data published on the Seller's website, even if the required thoroughness was applied in collecting it from sources deemed to be trustworthy. In addition, the Seller disclaims all liability for deviating or incomplete assembly instructions.

Liability limitations

The Seller excludes unconditionally any liability for loss or damage of any kind - be it for direct, indirect or consequential damage - that may arise from the use, respectively the access to the Seller website or from links to third party websites. The Seller does not guarantee that the individual segments of its website function flawlessly. In addition, the Seller rejects any liability for unauthorised tampering with the Internet users’ computer system. Thereby, the Seller points explicitly to the dangers of viruses and the possibilities of targeted hacking attacks. In order to fight viruses we recommend the use of the latest browser versions as well as the installation of anti-virus software which is constantly updated. Opening e-mails of unknown origin and unexpected attachments in an e-mail should be categorically avoided.

TikTok

To promote our products, brand, and services, we regularly share short videos on the TikTok App, operated by TikTok Inc. (10100 Venice Blvd., Culver City, CA 90232, USA). While using TikTok, personal data is collected and processed. TikTok shares certain data with profile operators in a simplified and anonymous way. This info includes things like the count of new followers and general demographics, such as gender and country. It's important to note that this data doesn't point to specific individuals, so Beliani can't identify any specific visitor to our TikTok profile. The information provided to us by TikTok is used for analysis, statistical recording of our TikTok website usage, optimizing our offerings, marketing our articles and videos, and continually enhancing and managing our products.

For detailed information on the processed data, visit TikTok's Privacy Policy: here.

Pinterest

To showcase and promote our products, we share inspirations on Pinterest, operated by Pinterest Inc. (808 Brannan Street, San Francisco, CA 94103, USA). Creating an account on the website is tantamount to consenting to share personal data like your name, email address, comments, and IP addresses which are collected and processed by Pinterest.

For detailed information on the processed data, visit Pinterest's Privacy Policy: here.

Using the Seller's website

The entire content (design, text, graphics....) of the Seller's website is protected by copyright. The individual elements of the website belong exclusively to the website operator, the Seller. Storing or printing individual pages and /or passages of the Seller's website is only permitted if the complete source reference is indicated. By saving or otherwise reproducing software or other data from the Seller's website, the respective terms and conditions of use count as being accepted. All rights of ownership remain with the Seller. Reproducing (entirely or partially), transmitting (electronically or otherwise), modifying, linking with or using the Seller website, is only permitted with the explicit and written permission of the Seller.

Linked websites

Certain links on the Seller website direct to third party websites. These are completely outside the Seller sphere of influence, therefore the Seller cannot accept any responsibility whatsoever for the accuracy, completeness and legitimacy of the content of such websites nor for possible offers and services contained therein.

The European Commission has established a European Online Dispute Resolution platform (ODR platform) intended for solving consumer disputes online.

Newsletter

When purchasing a product on our website, you suscribe automatically to our newsletter. You can unsuscribe at anytime on the website or by clicking on the link at the bottom of the newsletter. Moreover, you can always write to our customer service and we will unsuscribe you immediately.

Valid from 01.01.2022